Lost Earrings: Replacement Options - Hi-Strung Designs Jewelry by Mary Blaire Wolf | Luxury Gemstone and Precious Metal Jewelry Handcrafted by San Francisco Bay Area Jewelry Designer

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Lost Earrings: Replacement Options

Customer Service

If your earrings were purchased from Hi-Strung Designs Jewelry, and you have lost one or both, you may have the opportunity to purchase a replacement earring or pair of earrings. Please see below for more information.

If you have purchased your earrings elsewhere, please contact that company for assistance.

Earrings purchased From Hi-Strung Designs Jewelry with French Hook Earwires

I provide a complimentary pair of jewelers' quality, hypoallergenic, clear silicone earwire guards attached to every pair of earrings I sell that have French Hook Ear wires.

The French Hook style of ear wire is designed to be worn with earwire guards, and the earwire guards are to be worn with the earrings at all times, in order to keep the earring securely in your ear while it is worn.

If you wear this style of earwire without the earwire guard, or you happen to lose one or both earwire guards while the earrings are being worn, you run the risk of one or both earrings "falling out of your ear", and the earring(s) may be lost as a result.

Since Hi-Strung Designs Jewelry has no control over the circumstances under which the earrings you purchase from us are cared for or worn, or or the accidental circumstances under which they may be lost or misplaced as you go about your daily life activities, we can't accept responsibility for lost earrings, but I'm happy to see if I am able to offer you the opportunity to purchase a replacement earring if you have lost one that you purchased from Hi-Strung Designs Jewelry.  

I know how frustrating it can be to lose a favorite earring, and if I have all of the materials available that I used in the design of your original earrings, you have the opportunity to purchase a replacement earring or pair of earrings. Please scroll down for information regarding the replacement cost of one or both earrings.  

Additional earwire guards in p
ackages of 10 pieces (5 pair) or 20 pieces (10 pair) are available for purchase, so that you can have some on hand if you need them.  Contact me using the messaging function at the bottom right of your screen to provide your name and email address and I'll get in touch to take your order and payment, and get them on their way to you!

Earrings Purchased From Hi-Strung Designs Jewelry with Leverback Earwires

Leverback earwires have a small spring in the earwire, and are designed to be worn by gently closing the back of the earwire after putting them on.  

Since Hi-Strung Designs Jewelry has no control over the circumstances under which the earrings you purchase from us are cared for or worn, or the accidental circumstances under which they may be lost or misplaced as you go about your daily life activities, we can't accept responsibility for lost earrings, but I'm happy to check my stock to see if I am able to offer you the opportunity to purchase a replacement earring if you have lost one that you purchased from Hi-Strung Designs Jewelry.    

I know how frustrating it can be to lose a favorite earring, and if I have all of the materials available that I used in the design of your original earrings, you may have the opportunity to purchase a replacement earring or pair of earrings. Please scroll down for information regarding the replacement cost of one or both earrings.  


Replacement Cost for One or Both Earrings If the Design is Currently Available on My Website:

Replacing both earrings:

If the earring design that you need a replacement for is currently available for purchase on my website, and you have lost both earrings, you may simply order a new pair, at the price that is shown, plus tax (if applicable) and shipping. Most of my earrings are pictured with French Hook earwires, but prices are shown for both French Hook and for Leverback earwires if the design is available to be ordered on either style earwire.  

Some earring designs are best suited to a French Hook style of earwire. If the earring is shown with French Hook earwires and you are interested in finding out if it is available to be re-designed with a Leverback earwire (for an additional charge), please contact me by clicking the messaging function at the bottom right of your screen to provide your name and email address and I will contact you to ask you for a picture if which earring design you have from Hi-Strung Designs in order to see if the design is conducive to that style of earwire. If so, I will provide you with a quote for the re-design, plus tax (if applicable) and shipping.

Replacing one earring:
If you have lost only one of the earrings, the cost for one replacement earring with the same style earwire, will be half the price that is shown, plus tax (if applicable) and shipping. Please contact me by clicking the messaging function at the bottom right of your screen to to provide your name and email address and I will contact you to ask you for a picture of which earring design you have from Hi-Strung Designs in order to see I can offer you the opportunity to purchase a replacement earring.

If you originally purchased the earrings with French Hook earwires and the design is not shown as available on Leverback earwires, but you are interested in finding out if the design is available to be re-designed with a Leverback earwire (for an additional charge), please contact me by clicking the messaging function at the bottom right of your screen to provide your name and email address and I will contact you to ask you for a picture of which earring you have from Hi-Strung Designs in order to see if that design is conducive to a Leverback style of earwire. If it is, you will be responsible for sending back your remaining earring (at your expense), and for the cost of the re-design for both earrings,  plus tax (if applicable) and return shipping.

Replacement Cost for One or Both Earrings If the Design is No Longer Available on My Website:

If the earring design that you purchased from Hi-Strung Designs is no longer available on my website, and you have lost one or both earrings, please contact me
by clicking the messaging function at the bottom right of your screen to to provide your name and email address and I will contact you to ask you for a picture of which earring you have from Hi-Strung Designs in order to discuss whether a replacement is possible. If I still have all of the materials used in the original design of the earrings, I am happy to provide you with a quote for the cost of replacing one or both earrings, plus tax (if applicable) and shipping so that you can enjoy the earrings again!

Replacement Ear Wire Guards for French Hook Earwires
Earwire guards should be replaced when they show signs of wear, or if you have lost the pair that came with your earrings. In these situations, I advise against wearing the earrings until such time as you purchase new earwire guards for them. Replacement earwire guards for this style of French Hook earwire should be rubber, not plastic.

I offer packages of jeweler's quality, hypoallergenic, clear rubber earwire guards that are the correct size and style for the kind of French Hook Earwires that I provide on earrings purchased from Hi-Strung Designs Jewelry, so
please contact me by clicking the messaging function at the bottom right of your screen to provide your name and email address and I will get in touch with you to provide the cost based on how many pair of earwire guards you wish to order.  Minimum purchase is a pack of 10 (5 pair).

 

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